This Issue Resolution Policy governs the handling of customer inquiries, operational questions, and service-related grievances for computercarego (operated via the domain www.computercarego.com and managed by the corporate entity ИТ ПАНДА ЕООД, registered under UIC 207345780, with its registered office at Bulgaria, Blagoevgrad 2700, Dame Gruev 32, Entrance B, Floor 4, Apt. 6). By utilizing our website and booking services, customers agree to adhere to the structured issue resolution procedures outlined herein.
2. Reporting Service Issues and Timeframes
Inquiry Submission: If a customer encounters any question, operational discrepancy, or issue regarding a booked service, formal notification must be submitted through our official communication channels within 14 days of the service occurrence.
Required Details: To facilitate a prompt evaluation, submissions must include clear contact information, transaction reference details, and a factual description of the inquiry or concern.
3. Investigation and Response Framework
Acknowledgment Window: Our administrative and operational team will acknowledge receipt of any formal inquiry within 24 hours.
Review and Assessment: All reported issues are investigated impartially by our designated personnel. Comprehensive feedback or a resolution proposal will be communicated to the client within 3 to 5 business days following the initial acknowledgment.
4. Dispute Management and Resolution Protocol
Direct Resolution Preference: In alignment with standard commercial practices, customers are required to work directly with computercarego via our official support channels to resolve any dissatisfaction prior to initiating formal external claims.
Operational Adjustments: If an investigated issue is verified to be directly attributable to our service execution, appropriate remedial actions—such as corrective operational visits or fair adjustments—will be implemented in accordance with applicable consumer protection standards in Bulgaria and the European Union.
5. Governing Law and Official Contacts
This policy is governed by and construed in accordance with the laws of the Republic of Bulgaria and applicable European Union regulations. For all questions, issue submissions, or support needs, clients may contact our administrative team via:
