These Service Fulfillment Terms govern the scheduling, execution, and delivery of services provided by computercarego (operated via the domain www.computercarego.com and managed by the corporate entity ИТ ПАНДА ЕООД, registered under UIC 207345780, with its registered office at Bulgaria, Blagoevgrad 2700, Dame Gruev 32, Entrance B, Floor 4, Apt. 6). By booking our services, customers agree to the fulfillment timeframes and operational procedures outlined herein.
2. Order Confirmation and Scheduling Timeframe
Confirmation Window: Upon successful completion of a service booking and payment transaction through www.computercarego.com, an official order confirmation will be dispatched via email within 24 hours.
Appointment Scheduling: Our administrative team will contact the client or coordinate through our booking system to schedule the on-site service window. Standard on-site service appointments are typically scheduled to take place within 1 to 5 business days following order confirmation, depending on regional availability and customer preference.
3. On-Site Service Execution and Delivery Timeframe
Service Delivery: The primary “delivery” of our service consists of the physical dispatch of qualified personnel to the client’s designated location for on-site operational maintenance and customized service configuration.
Duration: The actual execution time of the on-site service varies depending on the specific scope of work, generally ranging from 1 to 3 hours per standard appointment.
Completion and Sign-Off: Upon completion of the required service operations, the attending professional will present the completed work for client review and acknowledgment.
4. Customer Obligations for Timely Fulfillment
To ensure services are fulfilled within the stated timeframes, clients are strictly required to:
Provide accurate contact details, service addresses, and clear descriptions of the requested scope during booking.
Ensure authorized physical access to the designated premises at the agreed appointment date and time.
Delays caused by incorrect address information, lack of premises access, or customer unavailability may result in rescheduling, which will be subject to our standard operational rescheduling policies.
5. Governing Regulations & Contact
All fulfillment procedures are conducted in compliance with applicable commercial and consumer regulations of the Republic of Bulgaria and the European Union. For any inquiries regarding service scheduling or delivery status, clients may contact our administrative team via:
